Refund & Exchange

Every auren studios piece is cut and finished to last. If something isn't right, whether it's the size, the color or the garment itself, we'll sort it out.

At a glance

  • 14 days from the day your order is delivered

  • Refunds and exchanges are subject to delivery fees determined by your location.

  • Full refund for defective or wrong items

HOW TO START A RETURN OR EXCHANGE

  1. Message us on Instagram or email us within 14 days of delivery, with your (order number, phone number or email ) the item you'd like to return or exchange.

  2. For a defect or damage, include clear photos of the issue and the packaging.

  3. We'll confirm your request and arrange pickup through our delivery partners, Shipblu or Bosta, or share drop-off details.

  4. Pack the item in its original packaging with the tags attached. Hand it to the courier, or send it as instructed.

  5. We inspect the item on arrival, then ship your exchange or process your refund.

Please don't send anything back before we've confirmed your request. Returns we haven't approved can't be processed.

 

WHAT CAN BE RETURNED OR EXCHANGED

To qualify, an item must be:

  • Requested within 14 days of delivery.

  • Unworn, unwashed and in its original condition.

  • Free of perfume, smoke, pet hair, and marks.

  • Returned with its original tags and packaging.

Items that arrive defective or damaged, or that aren't what you ordered, always qualify, whatever their condition. Just tell us within 14 days of delivery.

 

EXCHANGES

Need a different size or colour? We'll swap it, subject to stock. Our heavyweight cotton, 300 to 500 GSM, has a structured drape, so if you're between sizes, message us before ordering and we'll help you choose.

  • Exchanges are subject to delivery fees determined by your location.

  • If the item you want is out of stock, you can choose another colour, take store credit, or receive a refund.

  • Price differences, if any, are settled before we ship the replacement.

 

REFUNDS

Once your return reaches us and passes inspection, we'll confirm by message and process your refund within 5 to 7 business days.

  • Card (online): refunded to the original card. Your bank may take a few extra days to show it.

  • Cash on delivery: refunded by bank transfer, InstaPay or mobile wallet. We'll ask for your details when we confirm the return.

Delivery fees are refunded only when the return is due to a defective, damaged or incorrect item.

 

WHO PAYS FOR RETURN DELIVERY

  • Defective, damaged or wrong item: Auren covers it.

  • Size or colour exchange: the customer covers the delivery fee, determined by their location.

  • Change of mind refund, or further exchanges: the customer covers the delivery fee, determined by their location.

 

WHAT WE CAN'T ACCEPT

  • Items that have been worn, washed, altered or damaged after delivery.

  • Items missing their tags or original packaging.

  • Requests made more than 14 days after delivery.

  • Gift cards and items bought on final sale.

Natural variation in colour between screens and fabric, and the slight softening of heavyweight cotton after wear, are not considered defects.

TALK TO US

Questions about an order, a fit or a return? We reply within one business day.

Email: aurenegypt@gmail.com
Instagram: @aurenstudios.eg (https://www.instagram.com/aurenstudios.eg)

Questions about an order, a fit or a return? We reply within one business day. Our team is always at your service. Whatever you need, we're a message away.

Stay True.
auren studios

Auren Studios reserves the right to update this policy. The policy in effect on the day you place your order applies to that order.